Contact us

Bookings can be made on our website 24 hours a day, 7 days a week, but if you would you rather speak to someone to book your holiday, our knowledgeable and helpful Sales Team will be happy to help.

Call 020 3368 1221

We are open between:
Monday to Friday: 8am - 9pm
Saturday: 8am - 8pm
Sunday: 9am - 7pm

Our comprehensive FAQs may have the answer to your query.

Another option is to use our chat service by clicking on the live chat button where you can chat to our team of dedicated agents who are on hand to answer any of your queries.

You can manage your booking using our self-service Manage My Booking system where you can:

• View your booking
• Make payments
• Print or download your travel documents
• Make changes or request cancellations

We are on hand to help, 24 hours a day, 7 days a week whilst you are on holiday with our in-resort telephone support.

If you have an issue with the hotel, we advise that you first speak to the hotel management, as they may be able to help you resolve any problems there and then.

If not, you can contact our in-resort team (international phone charges may apply).

Call +44 191 228 4888

We hope you had a wonderful holiday!

Your feedback is important to us and may help other customers who are looking for a holiday, so we would appreciate it if you could leave a review on Trustpilot about your experience of booking with Broadway Travel.

If you need to talk to us about your holiday, you can email our Customer Care Team at customercare@broadwaytravel.com.

Our Customer Support Team are on hand to help with any queries you may have.

Call 0191 228 4884

We are open between:
Monday to Friday: 9am - 5.30pm
Saturday: 10am - 3pm
Sunday: Closed

If you wish to write to us our contact details are:

customersupport@broadwaytravel.com or

Amber Court, William Armstrong Drive, Newcastle upon Tyne, NE4 7YA.