FAQs

We’re here to help you at whatever stage you are at. If you are just browsing and want some ideas where to go, if you are ready to book but have a few questions or if you have already booked and need some help, our dedicated teams are on hand to help. Check our contact us page for the different ways in which to contact us.

Yes! We are members of ATOL which is the government-backed holiday protection scheme. This means your holiday is financially protected as it ensures that if an operator, such as an airline, fails – you won't lose your money or be stranded abroad. With the added protection of our independent trust account, our ABTA membership and the Package Travel Regulations, you can rest assured that your money is safe.

We want everyone to be safe when they go on holiday so recommend that you check the latest travel advice for the destination that you are travelling to. Each country has their own entry regulations and because restrictions and guidelines can change, we advise that you check the Foreign & Commonwealth office website both when you book and again just before you travel so that you are aware of any documentation required, security and local laws as well as passport and visa information. See gov.uk/foreign-travel-advice for the Foreign & Commonwealth Office advice about individual destinations. See gov.uk/travelaware or follow on Twitter and Facebook.

If you need to make changes to your confirmed holiday, you can submit a request through our My Booking system or email us directly. Please note that only the lead passenger can request amendments. Changes such as departure dates, destination, or hotel are usually possible, but some suppliers may charge an amendment fee. Any applicable fees will be in addition to those outlined in our terms and conditions.

To view the details of your holiday, you can use our My Booking system which also allows you to make payments and print or download your travel documents.